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FAQ
1
Do you travel?
Yes, we love to travel!
We have a travel fee of $1/mile if
you are within 5 hrs of driving time.
Any further than 5 hrs, we ask that you cover all flights & lodging.
2
Do you have payment plans?
Most of our bookings require a 30% deposit down to fully book our services or rental items.
Full payment is due 30 days before the event.
If booking in less than 30 days, full payment is required to finalize and secure our services and rental items for your desired date.
3
Do you have any delivery or service fees?
We have what we call a labor, setup, and installation fee. This entails the time it will take our staff from start to finish to execute our services to our customers with excellence. This includes, but is not limited to, custom rental item preparations, designing, styling, floral and balloon preparation and installation, delivery, assembling, decorating, setting up, and picking up.
4
Am I able to get a refund?
Yes, we love to travel!
We have a travel fee of $1/mile if
you are within 5 hrs of driving time.
Any further than 5 hrs, we ask that you cover all flights & lodging.
5
What if my event is outdoors and the weather is bad?
Most of our bookings require a 30% deposit down to fully book our services or rental items.
Full payment is due 30 days before the event.
If booking in less than 30 days, full payment is required to finalize and secure our services and rental items for your desired date.
5
5
What if my event is outdoors and the weather is bad?
Most of our bookings require a 30% deposit down to fully book our services or rental items.
Full payment is due 30 days before the event.
If booking in less than 30 days, full payment is required to finalize and secure our services and rental items for your desired date.
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