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Do you travel?

Yes, we love to travel!
We have a travel fee of $1/mile if
you are within 5 hrs of driving time.

Any further than 5 hrs, we ask that you cover all flights & lodging.


Do you have payment plans?

Most of our bookings require a 30% deposit down to fully book our services or rental items.
Full payment is due 30 days before the event.
If booking in less than 30 days, full payment is required to 
finalize and secure our services and rental items for your desired date.


Do you have any delivery or service fees?

We have what we call a labor, setup, and installation fee. This entails the time it will take our staff  from start to finish to execute our services to our customers with excellence. This includes, but is not limited to, custom rental item preparations, designing, styling, floral and balloon preparation and installation, delivery, assembling, decorating, setting up, and picking up.



What if my event is outdoors and the weather is bad?

We will consult with you 24 hours before your event if the weather is in question. A full refund will be given for only the outdoor rentals if raining or snowing (bounce houses, obstacle courses, etc.) Client will also have the opportunity to forgo the refund and choose another available date for that particular rental.

Am I able to get a refund?

We do offer full refunds one month out from your event. If canceled two weeks out from event you will receive a 50% refund. If canceled one week out from your event, 75% will be refunded. A refund will not be issued less than a week out from your event. 
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